Terms of Purchase
ORDER CONFIRMATION & PAYMENT
Please ensure to check your order confirmation carefully – colours, dimensions and style. If there are any concerns at all, please check with us. Items in stock cannot be held until the deposit is paid. Lead times quoted for out of stock items are from receipt of deposit, not from order confirmation date. All lead times are very carefully estimated but may be subject to change for incidences beyond our control.
We will request full payment of the order by the day prior to delivery/collection.
DEPOSIT & FINAL PAYMENT
Payment of a deposit is considered acceptance of these terms. An order is secured via payment of a 30% deposit. For goods which are considered ‘custom’ we will request a 50% deposit. Payment of this deposit will deem the arriving goods as pre sold and will be held for you. We will request full payment of the order by the day prior to delivery or collection. We accept cash or credit card payment or direct bank transfer. Credit card fees are charged at 1%.
CANCELLATION
To cancel an order you need to advise us directly at the Zest Living showroom. Not all orders can be cancelled. We will attempt to contact the supplier to check progress of the order and if possible we will cancel and issue you a shop credit. There is no cancellation fee in this instance. We will always attempt to cancel the order with our supplier, however, if the goods have already been dispatched to us we consider the goods to be presold, failure to collect the goods may result in forfeit of deposit paid. Most goods considered ‘custom’ cannot be cancelled.
DELIVERY & COLLECTION
Zest Living provides an inhouse delivery service which includes complete assembly, delivery, placement of goods and rubbish removal. We offer competitive rates and will always give you a specific time of delivery. We ask that you are prepared for your delivery. As a standard procedure, our team will not move existing furniture items. We will contact you to assess access to your property and to offer a quotation for the delivery fee. If we approach a problem onsite there may be a further charge. By prior arrangement with our interior design team, we can offer a PREMIUM delivery service – which includes total fit-out of your space, including accessorising, artwork placement and bedding. This service can be customised to your needs, please chat to us about this. It is our standard policy to assemble all goods that are purchased in store free of charge, whether delivered or collected. We are happy to help you to your car with any purchase and can assist in placing goods in your car at your request – however we are not responsible for any damage which may occur outside of our property.
STORAGE
We have a large onsite warehouse and can store your goods for up to six weeks free of charge. All goods left in storage for this term must be paid in full. Goods requiring storage for a further term will be charged storage fees, starting at $35 per week. Please enquire with us if you wish to store goods.
DAMAGED OR FAULTY GOODS
We request all customers thoroughly check all goods on delivery or collection. These items will be assembled and available for viewing. When you sign our delivery docket please note you are signing that all items have been received in good condition. At times goods may be later found to be faulty, in this instance we request your immediate notification. We will request confirmation in writing with photographs to be supplied as a starting point for us to follow up your report. We will always attempt to make good or repair the product if it is an option preferred against replacement. All goods sold will carry a 12-month warranty period as a minimum, although many of our suppliers will consider claims beyond this period. The warranty generally covers defects but not issues that are considered the result of normal wear and tear, misuse or incorrect assembly by the customer.
CLEARANCE ITEMS & FLOOR STOCK
Clearance stock or Floor stock must be accepted in the condition in which it was displayed or viewed and cannot be returned for refund or exchange.
TRADE
We welcome working with builders, developers, designers and architects. Please contact our business manager – kylie@zestliving.com.au – to enquire about a Trade account.
TIPPING DANGER
WARNING: Children have been injured or died from furniture tipping over. It is our recommendation to SECURE furniture with a wall fixed anchor device. Please do not allow children to CLIMB on drawers, doors, shelves, or tall furniture. For more information please visit – www.productsafety.gov.au
CONTACT
For general or order enquiries, returns, cancellation or warranty matters please email – sales@zestliving.com.au. It would be helpful if you had an invoice or order number to quote at the time.
We hope your purchase makes you happy. Thank you for your understanding, please direct any concerns to our office on 08 8363 7300.
