Terms of Purchase
ORDER CONFIRMATION & PAYMENTAn order is secured via payment of a 30% deposit. For goods which are considered ‘custom’ we will request a 50% deposit. Payment of this deposit will deem the arriving goods as pre sold and will be held for you. We will request full payment of the order by the day prior to delivery/collection. Goods purchased on our eStore will require full payment prior to dispatch. We accept cash, Visa or Mastercard payment or direct bank transfer.
eSTOREWe are very excited to offer a range of goods via our new eStore – however we are still in the development stages of our site. Currently we are offering a reduced range of goods for direct purchase online. We expect to grow this area of our website and will be updating regularly. In the meantime, please contact our showroom to finalise your order, for confirmation of stock or delivery and collection details.
CANCELLATIONTo cancel an order you need to advise us directly at the Zest Living showroom. Not all orders can be cancelled. We will attempt to contact the supplier to check progress of the order and if possible we will cancel and issue you a shop credit. There is no cancellation fee in this instance. If the goods have already been despatched to us we consider the goods to be presold, failure to collect the goods will result in forfeit of deposit paid. Most goods considered ‘custom’ cannot be cancelled. Goods ordered from our eStore cannot be cancelled once dispatched.
DELIVERY & COLLECTIONZest Living provides an inhouse delivery service which includes complete assembly, delivery, placement of goods and rubbish removal. We offer competitive rates and will always give you a specific time of delivery.
We ask that you are prepared for your delivery. As a standard procedure, our team will not move existing furniture items.
We will contact you to assess access to your property and to offer a quotation for the delivery fee. If we approach a problem onsite there may be a further charge.
By prior arrangement with our interior design team, we can offer a PREMIUM delivery service – which includes total fit-out of your space, including accessorising, artwork placement and bedding. This service can be customised to your needs, please chat to us about this.
It is our standard policy to assemble all goods that are purchased in store free of charge, whether delivered or collected. This may not be the case for eStore purchases, which may remain boxed. This is to protect goods being shipped from damage and excessive freight charges.
Goods can be collected Monday-Friday before 3pm. Our warehouse is onsite at 35 Osmond Terrace Norwood. We request that you call to arrange a time for collection to ensure our warehouse staff are available.
We are happy to help you to your car with any purchase and can assist in placing goods in your car at your request – however we are not responsible for any damage which may occur outside of our property.
STORAGEWe have a large onsite warehouse and can store your goods for up to six weeks free of charge. All goods left in storage for this term must be paid in full. Goods requiring storage for a further term will be charged storage fees, starting at $35 per week. Please enquire with us if you wish to store goods.
DAMAGED OR FAULTY GOODSWe request all customers thoroughly check all goods on delivery or collection. These items will be assembled and available for viewing. When you sign our delivery docket you are signing that all items have been received in good condition.
At times goods may be later found to be faulty, in this instance we request your immediate notification. We will request confirmation in writing with photographs to be supplied as a starting point for us to follow up your report. We will always attempt to make good or repair the product if it is an option preferred against replacement.
All goods sold will carry a 12-month warranty period as a minimum, although many of our suppliers will consider claims beyond this period. The warranty generally covers defects but not issues that are considered the result of normal wear and tear, misuse or incorrect assembly by the customer.
CLEARANCE ITEMS & FLOOR STOCKClearance stock or Floor stock, whether in store or within our eStore, must be accepted in the condition in which it was displayed or viewed and cannot be returned for refund or exchange.
TRADEWe welcome working with builders, developers, designers and architects. Please contact our business manager – firstname.lastname@example.org – to enquire about a Trade account.
CONTACTFor general or order enquiries, returns, cancellation or warranty matters please email – email@example.com. It would be helpful if you had an invoice or order number to quote at the time.
We hope your purchase makes you happy